About SuicideLine


SuicideLine is a 24/7 telephone counselling service offering professional support to people at risk of suicide, people concerned about someone else’s risk of suicide, and people bereaved by suicide. 

As the only state-based telephone service in Australia dedicated to suicide prevention, SuicideLine provides vital support for thousands of Victorians each year. 

SuicideLine answers thousands of calls each year from people in Victoria affected by suicide. Around 80% of calls are from people at risk of suicide themselves. SuicideLine ensures these people are kept safe and supported during their time of need. 

SuicideLine is funded by the Victorian Department of Health. 

“I want to pass on my heartfelt thank you to everyone at SuicideLine who has supported me. I feel the best I have in years. I am enjoying my day playing with my grandchildren and cooking, things I haven’t been able to do in a long time.” - SuicideLine caller  

All information gathered during contact with SuicideLine is a Health Record that is recorded and stored securely and may be used for quality and training purposes. For further information, click here.

Client rights and responsiblities can be found here

About On the Line


On the Line is Australia’s leading provider of specialised, professional counselling and training. On the Line manages SuicideLine (Victoria), MensLine Australia, and the Suicide Call Back Service. 

On the Line delivers a range of targeted and professional support services to Australians in crisis. It is the only organisation in Australia to be accredited by the American Association of Suicidology, the peak international body for suicide prevention. 

On the Line continues to innovate in the area of suicide prevention, launching the Suicide Call Back Service in July 2007, the first service of its kind in Australia. This vital free service works to support geographically and emotionally isolated clients, through a course of six 50-minute professional counselling sessions. The service supports people at risk of suicide, their carers, those bereaved by suicide, and professionals who support suicidal clients. 

On the Line is uniquely positioned at the forefront of mental health and family support service provision, utilising the telephone and other technologies to provide 24/7 support to individuals who might otherwise be unable to access help.

All On the Line counsellors are paid professionals who undertake regular client-focussed training modules, such as suicide risk assessment, responding to CALD callers, and family violence. Our dedication to nurturing highly trained staff has made On the Line Australia’s fastest-growing telephone counselling service provider .

Interested in working with us? Working for On the Line means being part of a dynamic and innovative organisation, committed to improving health and wellbeing in Australia. Our staff are highly qualified, motivated and resourceful, and passionate about providing high quality professional support to people in need. Find out more about working with us and current opportunities here 


On the Line services include: 


MensLine Australia — A professional telephone and online counselling, information and referral service for men, with specialist capabilities around family and relationship concerns.
1300 789 978 (Nationwide, 24 hours a day, seven days a week)

Suicide Call Back Service — A telephone  and online support service for those at risk of suicide, their carers, those bereaved by suicide and professionals who support suicidal clients. The Suicide Call Back Service supports callers through a series of professional counselling sessions to work through difficult emotions
1300 659 467 (Nationwide, 24 hours a day, seven days a week)