How to refer a client

SuicideLine Victoria provides single session services to all callers and online counselling users without referral; and multi-session services to eligible clients on a needs and eligibility basis.

In a single session, each interaction is treated as a stand-alone counselling session where we work with the caller on the issue that is of greatest concern to them. Our counsellors work with clients to help them recognise their skills and inner resources which can enable them to find a solution themselves.

Our multi-session service is a tailored program for clients who may require up to four sessions with the same counsellor. In these structured sessions, counsellors work alongside clients to achieve their goals.

Case Coordination supports clients who present as having unmet needs and require ongoing support to connect with services in their area over a four to six-week period.

Our counsellors offer clients pathways to face-to-face therapy and the development of internal capacity.

See the how our counselling services work page for more information.


How to refer a client

Save the PDF referral form to your desktop.

Open PDF referral from your desktop and complete all fields with as much detail as possible.

Save PDF referral form and attach to an email.

Send to:

An automatic reply will be sent when the referral has been received.

Our intake and assessment team will assess the referral and if eligible, register the client and make an appointment.

Health professional referrer will then be notified by email the results of the assessment (multi-session counselling, client did not proceed or declined as not eligible).

Please advise your client to expect a call from SuicideLine Victoria, which will be from a private number.


Click here to download PDF and refer a client


For eligible clients:

  1. Initial call which includes assessment of risk and needs and development of multi-session plan
  2. Counselling goals agreed
  3. Appointment based counselling sessions two, three and four
  4. Six week and three month follow up calls.