If the person at risk
has called you

Do:

  • Stay calm
  • Stay on the phone with the person
  • Use another phone to access emergency assistance if necessary
  • Find out where the person is and whether anyone else is there.

If the person is alone and has already harmed themselves, or is in a dangerous situation:

  • Call 000. Ask for the police
  • Request a welfare check on behalf of the suicidal person.

If the person has not yet harmed themselves:

  • Encourage the person to remove any firearms, knives, medications and other poisons, ropes or hoses from sight
  • Try to make a safety contract with the person.

Don’t:

  • Hang up on the person.

Other services in Victoria

Crisis Telephone Services

Suicide Call Back Service 1300 659 467

SuicideLine Victoria 1300 651 251

Lifeline 13 11 14

Samaritans 13 52 47

Kids Helpline 1800 55 1800

VIC Mental Health Services

Austin & Repatriation Medical Centre (03) 9496 5000

Ballarat Health Service Mental Health Service (03) 5320 4100

Barwon Area Mental Health Service 1300 094 187

Bendigo Health Care Group Division on Psychiatry (03) 5454 6000

Broadmeadows Health Service Mental Health Service (03) 8345 5000

Central East Area Mental Health Service (03) 9895 3333

Central East Crisis Assessment and Treatment Teams 1300 721 927

Clarendon Community Mental Health Centre 1300 558 862

Dandenong Area Mental Health Service (03) 9554 1000

Dandenong Crisis Assessment and Treatment Teams 1300 369 012

Goulburn Valley Area Mental Health Service (03) 5832 2111

Inner South Crisis Assessment and Treatment Teams 1300 363 746

Inner West Community Teams 1300 874 243

Latrobe Community Mental Health Centre (03) 5128 0100

Maroondah Hospital Outer East 1300 721 927

Middle South Area Mental Health Service 1300 369 012

Middle South Crisis Assessment and Treatment Teams 1300 369 012

North Eastern Crisis Assessment and Treatment Teams 1300 859 789

North West Community Teams 1300 874 243

Northeast and Border Mental Health Service (03) 5722 0111

Northern Community Teams 1300 874 243

Northern Mallee Crisis Assessment and Treatment Teams 1300 366 375

Peninsula Health Mental Health Service 1300 792 977

South West Healthcare Mental Health Services Division (03) 5561 9100

Sunshine and Melton Community Teams 1300 874 243

The Royal Melbourne Hospital Mental Health Service (03) 9342 7000

Wangaratta Community Mental Health 1300 783 347

Werribee Mercy Mental Health Program 1300 657 259

Wodonga Adult Mental Health 1300 881 104