About Crisis Support Services

Crisis Support Services Inc. (CSS) is Australia’s leading provider of specialised, professional counselling and training.  Backed by a 50 year history of helping people in crisis, CSS manages SuicideLine (Victoria), MensLine Australia, and the Suicide Call Back Service.

CSS delivers a range of targeted and professional support services to Australians in crisis for the cost of a local call.   It is the only organisation in Australia to be accredited by the American Association of Suicidology, the peak international body for suicide prevention. 

CSS continues to innovate in the area of suicide prevention, launching the Suicide Call Back Service in July 2007, the first service of its kind in Australia.  This vital free service works to support geographically and emotionally isolated clients, through a course of six 50-minute professional counselling sessions.  The service supports people at risk of suicide, their carers, those bereaved by suicide, and professionals who support suicidal clients.

CSS is uniquely positioned at the forefront of mental health and family support service provision, utilising the telephone and other technologies to provide 24/7 support to individuals who might otherwise be unable to access help.

All CSS counsellors are paid professionals who undertake regular client-focussed training modules, such as suicide risk assessment, responding to CALD callers, and family violence.  Crisis Support Services’ dedication to nurturing highly trained staff has made CSS Australia’s fastest-growing telephone counselling service provider .

CSS services include:

MensLine Australia — A professional telephone counselling, information and referral service for men, with specialist capabilities around family and relationship concerns.
1300 789 978 (Nationwide, 24 hours a day, seven days a week)

Suicide Call Back Service — A telephone support service for those at risk of suicide, their carers, those bereaved by suicide and professionals who support suicidal clients. The Suicide Call Back Service supports callers through a series of professional counselling sessions to work through difficult emotions
1300 659 467 (Nationwide, 24 hours a day, seven days a week)

beyondblue Information Line — for people seeking information about depression and anxiety.
1300 224 636 (Nationwide, 24 hours a day, seven days a week)

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